Privacy Policy – 77ace Pakistan Online Gaming Platform

1. Overview

This Privacy Policy applies to all users of the 77ace platform, accessible at 77ace.fun and through the 77ace mobile app. It explains how we collect, use, store and protect your personal information when you register an account, make deposits or withdrawals in PKR, play games, or interact with any part of our service.

By registering on 77ace and using our platform, you confirm that you have read this Privacy Policy and agree to the practices described within it. If you do not agree, please do not use the platform.

This policy should be read alongside our Terms and Conditions. Where this policy refers to "we", "us" or "77ace", it means the operators of the 77ace platform. Where it refers to "you" or "player", it means any registered or visiting user of 77ace.

2. Data We Collect

We collect only the data that is genuinely necessary to provide you with a safe and functional gaming experience. The categories of personal data we may hold about you include:

Registration & Identity Data

• Full name as provided during registration
• Date of birth (used to verify you are 18 or older)
• Email address and phone number
• Username and encrypted password
• City or region within Pakistan (optional but may be requested)

Verification (KYC) Data

• Copy of government-issued ID such as a CNIC (Computerised National Identity Card)
• Proof of payment method ownership where required
• Any additional documents requested to satisfy identity verification obligations

Financial & Transaction Data

• Deposit and withdrawal history including amounts in PKR and timestamps
• Payment method identifiers (e.g. JazzCash or Easypaisa mobile number, bank reference — not full account credentials)
• Bonus claims and promotional transaction records

Gameplay & Activity Data

• Game session logs including start time, duration and game title
• Betting history across Slots, Fish Games, Bingo and other game categories
• VIP tier progression and reward history

Technical & Device Data

• IP address and approximate location derived from it
• Device type, operating system and browser or app version
• Session identifiers and cookies
• Platform usage patterns used to detect fraud or unusual activity

3. How We Collect Your Data

We collect your personal data through the following channels:

• Directly from you: When you register an account, complete verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automatically: When you use the 77ace website or app, we collect technical data such as your IP address, device information and session activity through cookies and server logs.
• From payment processors: When you transact using JazzCash, Easypaisa, Raast or other supported payment methods, our payment processing partners share transaction confirmation data with us so we can credit your account correctly.
• From identity verification services: If you submit KYC documents, we may use a third-party verification service to confirm the authenticity of the documents you provide. This service receives only the information necessary to complete the check.

4. How We Use Your Data

77ace uses your personal data for the following purposes:

We do not use your personal data for automated decision-making that would have a significant legal or financial effect on you without human review.

5. Sharing Your Data

77ace does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are required to handle it responsibly:

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction data with payment service providers including JazzCash, Easypaisa, Raast and supported banks. These partners operate under their own data protection obligations and receive only the data needed to process your transaction.

Identity Verification Partners

If you are required to complete KYC verification, your submitted documents may be shared with a trusted third-party verification provider for authenticity checking. This provider is contractually obligated to use your data solely for this purpose.

Game Providers

Some games available on 77ace are powered by third-party game studios. These providers may receive a session token or anonymised player identifier to manage your game session. They do not receive your full personal profile or payment details.

Legal and Security Obligations

We may disclose your personal data if required to do so by applicable law, a court order, or a legitimate request from a law enforcement or regulatory authority. We may also share data to protect the rights, property or safety of 77ace, our players or the public when we believe there is a credible threat.

6. Payment Data & PKR Transactions

All financial transactions on 77ace are denominated in Pakistani Rupees (PKR). We take the security of your payment data very seriously. Here is how we handle it:

• We do not store full debit or credit card numbers on our servers. Card payments are tokenised by our payment processor.
• JazzCash and Easypaisa mobile numbers used for transactions are stored in encrypted form and are not visible to general support staff.
• Raast and bank transfer details are retained only for the duration necessary to process and reconcile transactions, after which they are archived securely.
• Withdrawal requests are matched against your verified payment method to prevent misdirected payments and fraud.
• Any suspicious transaction patterns — such as unusually large or rapid deposits — trigger an internal review by our security team before processing continues.

For full details on deposit and withdrawal processes, processing times and method-specific limits, visit our Withdrawal page.

7. Cookies & Tracking Technologies

77ace uses cookies — small text files placed on your device — and similar technologies to operate the platform effectively. We use the following types:

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your game state and ensure PKR transactions are processed correctly. You cannot opt out of essential cookies while using the platform.

Performance Cookies

These help us understand how players navigate the platform — for example, which pages are visited most and where errors occur. The data collected is aggregated and anonymised. We use this information to improve the 77ace experience for all Pakistani players.

Preference Cookies

These remember your settings, such as your preferred language or last visited game category, so you do not have to re-enter them every time you visit.

Managing Cookies

You can control cookie settings through your browser. Most browsers allow you to view, block or delete cookies. Please note that blocking essential cookies will affect your ability to log in and use the platform normally. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for specific steps.

8. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and operational obligations. Specific retention guidelines are as follows:

• Account and identity data is retained for the duration of your account and for a period after account closure as required to satisfy financial record-keeping obligations.
• Transaction records including PKR deposits and withdrawals are retained for a minimum period to support dispute resolution and audit requirements.
• KYC documents are retained securely and are not kept longer than operationally or legally necessary.
• Gameplay logs are stored for a reasonable period to support responsible gaming monitoring, dispute resolution and platform improvement.
• Support communications including chat logs and emails are retained to maintain a record of your interactions and to improve our service quality.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

9. Security Measures

Keeping your data safe is something we take seriously at 77ace. We apply the following security measures across the platform:

• All data transmitted between your device and 77ace is encrypted using TLS (Transport Layer Security).
• Passwords are stored using industry-standard one-way hashing — meaning even our own team cannot see your actual password.
• Access to personal data within our systems is restricted on a need-to-know basis. Staff who do not require access to your data as part of their role cannot view it.
• Our systems are monitored for unusual access patterns, login anomalies and potential security incidents on an ongoing basis.
• We carry out periodic internal reviews of our data handling practices to identify and address any vulnerabilities.

While we apply robust security practices, no online platform can guarantee absolute security. If you believe your 77ace account has been compromised, contact our support team immediately and change your password. You are also responsible for keeping your own device and login credentials secure.

10. Your Rights

As a player on 77ace, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Right to Deletion: You can request that we delete your personal data. Please note that some data may need to be retained to meet our legal or contractual obligations even after you close your account.
• Right to Restrict Processing: In certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to Data Portability: You can request a structured, machine-readable copy of the personal data you have provided to us.
• Right to Object: You can object to our use of your data for direct marketing purposes at any time, and we will stop processing it for that purpose immediately.

11. Children and Minors

77ace is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth check, and we may request identity documents to confirm age.

If we become aware that personal data has been collected from a person under 18, we will close the relevant account immediately, delete or anonymise the data, and ensure any associated funds are handled in accordance with our standard account closure procedures.

If you are a parent or guardian and believe your child has registered on 77ace, please contact our support team immediately so we can investigate and take appropriate action.

12. Changes to This Policy

77ace may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or operational needs. When we make significant changes, we will post a notice on the platform and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically so you are always aware of how we handle your data. Minor clarifications or corrections may be made without specific notification, but the "Last Updated" date will always reflect the most recent revision.

If you continue to use 77ace after a revised Privacy Policy has been posted, you are considered to have accepted the updated terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how 77ace handles your personal data, our support team is available 24 hours a day, 7 days a week.

You can also review related policies for a complete picture of how 77ace operates: Terms and Conditions, Responsible Gaming and our FAQ page.